Now
NOV 2023 — PRESENT
Capability Lead — AI & OmniFDE
Symprio · Malaysia
- Lead the Automation Practice — global strategy & delivery for 20+ clients across Asia, the Middle East and the US.
- Manage a 6+ member team across advanced RPA and custom AI builds, including local RAG systems.
- Personally drive solution design, MVP creation, consulting and training for every major initiative.
- Partner with senior business & IT stakeholders to anchor automation in digital-transformation goals.
Agentic AIRAGRPAn8nZapier
2024
JUN 2024 — JUN 2025 · CONTRACT
RPA Project Manager
Generali Malaysia · Insurance
- Led key RPA programs in the insurance domain — lifting process efficiency and team alignment.
- Worked cross-functionally with operations, IT and change management to raise automation throughput.
- Mentored developers and business stakeholders to elevate automation maturity.
RAGVector DBsComputer VisionYOLOPython
2020
JAN 2020 — NOV 2023
Automation Solution Architect
Symprio · Malaysia
- Architected enterprise-scale automation and helped build & scale the company's Automation CoE.
- Established governance, operating models and delivery frameworks for sustainable automation at scale.
Solution ArchitectureCoEUiPathPower Platform
2017
JUN 2017 — DEC 2019
RPA Engineer
KGiSL GSS · India → Malaysia
- Mastered UiPath and relocated to the Malaysian client site within two weeks of joining.
- Hybrid BA / Solution Architect / Developer — delivered and oversaw 100+ automated processes.
- Built a foundational RPA framework for a key insurance client — still in production today.
- Moved into pre-sales across BFSI, logistics and aviation; trained a major airline's dev team on UiPath.
UiPathPre-salesTrainingBFSI
2017
2017 · INTERNSHIP
JavaScript Developer
KGISL IAS · India
- Built a Queue Management System from scratch in 3 months — sole BA, designer, developer and tester.
- Integrated a custom Slack bot for automated answers; doubled as my Master's final-year project.
JavaScriptSlack BotDevOps
2012
JAN 2012 — 2016 · PART-TIME
Linux Administrator
Caliber Interconnect Solutions · India
- Ran complete IT infrastructure for a 250-employee organisation — mail, FTP and chat servers.
- Managed the organisation-wide firewall; wrote shell scripts for monitoring and automated alerting.
LinuxShellNetworking