KUALA LUMPUR · MALAYSIA — AI & HYPERAUTOMATION

DUSHYANTH RAMALINGAM

>_ OmniFDE Consultant

I architect agentic AI systems & hyperautomation programs that turn enterprise chaos into running software — and I ship my own AI products, HireOps AI and ZeroKey. 15+ years, 20+ global clients, founder of @AiSensei.

01

The human behind the agents

Black-and-white portrait of Dushyanth Ramalingam with the Kuala Lumpur skyline reflected in his sunglasses EST. 1992 — KANDY, SRI LANKA

From a teenage Linux admin in Coimbatore to leading a global AI & Hyperautomation practice — I've spent 15+ years turning "that's impossible to automate" into production systems.

Today I'm Capability Lead — AI & OmniFDE at Symprio, an OmniFDE consultant embedding forward-deployed engineering inside enterprises across Asia, the Middle East and the US. I helped build and scale an Automation Centre of Excellence, delivered USD $4M+ in verified savings, and now architect agentic workflows that fuse RPA with Generative AI — local RAG systems, vector search, computer vision and LLM orchestration. I also ship products: HireOps AI (hiring on autopilot) and ZeroKey (LHDN MyInvois e-invoicing), and I designed symprio.com. Platform-loyal to nothing, loyal to the problem.

BASED IN Kuala Lumpur, MY
ROLE Capability Lead — AI & OmniFDE
FOUNDER AiSensei — AI education
FOCUS Agentic AI · RPA · GenAI
0+ Years in tech
0+ Processes automated
0+ Clients · Asia / ME / US
$0M+ Verified cost savings
02

Trajectory

NOW
NOV 2023 — PRESENT

Capability Lead — AI & OmniFDE

Symprio · Malaysia

  • Lead the Automation Practice — global strategy & delivery for 20+ clients across Asia, the Middle East and the US.
  • Manage a 6+ member team across advanced RPA and custom AI builds, including local RAG systems.
  • Personally drive solution design, MVP creation, consulting and training for every major initiative.
  • Partner with senior business & IT stakeholders to anchor automation in digital-transformation goals.
Agentic AIRAGRPAn8nZapier
2024
JUN 2024 — JUN 2025 · CONTRACT

RPA Project Manager

Generali Malaysia · Insurance

  • Led key RPA programs in the insurance domain — lifting process efficiency and team alignment.
  • Worked cross-functionally with operations, IT and change management to raise automation throughput.
  • Mentored developers and business stakeholders to elevate automation maturity.
RAGVector DBsComputer VisionYOLOPython
2020
JAN 2020 — NOV 2023

Automation Solution Architect

Symprio · Malaysia

  • Architected enterprise-scale automation and helped build & scale the company's Automation CoE.
  • Established governance, operating models and delivery frameworks for sustainable automation at scale.
Solution ArchitectureCoEUiPathPower Platform
2017
JUN 2017 — DEC 2019

RPA Engineer

KGiSL GSS · India → Malaysia

  • Mastered UiPath and relocated to the Malaysian client site within two weeks of joining.
  • Hybrid BA / Solution Architect / Developer — delivered and oversaw 100+ automated processes.
  • Built a foundational RPA framework for a key insurance client — still in production today.
  • Moved into pre-sales across BFSI, logistics and aviation; trained a major airline's dev team on UiPath.
UiPathPre-salesTrainingBFSI
2017
2017 · INTERNSHIP

JavaScript Developer

KGISL IAS · India

  • Built a Queue Management System from scratch in 3 months — sole BA, designer, developer and tester.
  • Integrated a custom Slack bot for automated answers; doubled as my Master's final-year project.
JavaScriptSlack BotDevOps
2012
JAN 2012 — 2016 · PART-TIME

Linux Administrator

Caliber Interconnect Solutions · India

  • Ran complete IT infrastructure for a 250-employee organisation — mail, FTP and chat servers.
  • Managed the organisation-wide firewall; wrote shell scripts for monitoring and automated alerting.
LinuxShellNetworking
03

Arsenal

AI & Agentic Systems

Agentic AI Development Generative AI RAG LangChain Vector DBs LLM Orchestration Computer Vision · YOLO Prompt Engineering

Hyperautomation

UiPath Power Platform Power Automate RPA Architecture n8n Zapier Abbyy Process Assessment

Engineering

Python JavaScript / TypeScript Node.js SQL MongoDB Shell Scripting Git / CI Linux

Leadership & Strategy

Solution Architecture CoE Build-out Pre-sales Training & Mentoring Project Delivery Stakeholder Management
04

Selected work

DELIVERY2017–18

Insurance Automation Suite

Insurance Company · Malaysia

11 end-to-end automations — outpatient registration, health-claims approval, MiCARE registration, letter issuance, claim extraction, GIRO accounts, petrol & staff claims, finance receipting, mobile API and ESOA bot.

UiPathRPABFSI
DELIVERY2018

Supply Chain Automation

Medical Supply Chain Co · Malaysia

End-to-end solution design and project management for supply-chain automation processes.

Solution DesignHealthcare
DELIVERY2019

Inward Claims Process

Insurance Company · Malaysia

Automation of inward claims processing workflows for improved efficiency and accuracy.

UiPathInsurance
DELIVERY2020

Banking Operations RPA

Bank · Malaysia

Full-lifecycle solution design and delivery of RPA solutions for banking operations.

Solution DesignBanking
DELIVERY2020

Government Process Automation

JPA · Malaysia

Designed and developed automation solutions for government agency processes.

UiPathGovernment
DELIVERY2021

Automation Roadmap & Design

Averis · Malaysia

Designed RPA solutions for business-process optimisation and the automation roadmap.

Solution DesignRPA
DELIVERY2022

Recruitment Platform Automation

Seek Asia · Malaysia

End-to-end solution design and project delivery for recruitment platform automation.

Solution DesignRecruitment
PRE-SALES2019

Banking Automation Pursuit

Hong Leong Bank · Malaysia

Led pre-sales engagement and solution design for banking automation initiatives.

Pre-salesBanking
PRE-SALES2019

Manufacturing POC

Swagelok · Malaysia

Pre-sales demonstrations and proof of concept for manufacturing automation.

Pre-salesManufacturing
PRE-SALES2019

Insurance ROI POC

The Pacific Insurance · Malaysia

Led proof of concept for insurance process automation and demonstrated ROI potential.

Pre-salesInsurance
PRE-SALES2020

Conglomerate RPA Pursuit

IOI · Malaysia

Pre-sales engagement for RPA opportunities in palm oil and property industries.

Pre-salesConglomerate
PRE-SALES2022

Process Assessment & Feasibility

Bank Muamalat · Malaysia

Assessed banking processes for RPA feasibility and created an automation roadmap.

AssessmentBanking
TRAINING2020

UiPath Intensive — 3 Days

Malaysian Airlines

Intensive 3-day UiPath RPA training for the airline operations team.

TrainingAviation
TRAINING2021

Basic & Advanced UiPath

Averis · Malaysia

Comprehensive basic and advanced UiPath training programs for the automation team.

TrainingUiPath
TRAINING2021

UiPath Developer Training

JOS · Malaysia

UiPath development training for an IT solutions company.

TrainingUiPath

// OPEN SOURCE

06

On stage & on camera

AiSensei on YouTube
Thumbnail for AiSensei episode 1
Thumbnail for AiSensei episode 2
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07

LET'S BUILD THE FUTURE OF WORK.

ddrdushy@yahoo.com
LOCATION Brickfields, Kuala Lumpur, Malaysia
ELSEWHERE